Terms of service

General Terms and Conditions (GTC) of Florosia

§1 Scope of Application These General Terms and Conditions (hereinafter referred to as "GTC") of Khlood Sharif (hereinafter referred to as "Seller") apply to all contracts concluded by a consumer or entrepreneur (hereinafter referred to as "Customer") with the Seller regarding the goods (scented candles) presented by the Seller in his online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

§2 Contractual Partner The contractual partner within the meaning of these GTC is: Khlood Sharif Berzeliusplatz 1/1/9, 1210 Vienna VAT ID: ATU80069505

§3 Offer and Conclusion of Contract

  1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to submit an order. By clicking the order button, the Customer places a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order is sent together with the acceptance of the order immediately after submission by an automated email. With this email confirmation, the purchase contract is concluded.

§4 Prices and Payment Conditions The prices indicated are final prices including taxes. Shipping costs within Austria are free, and for deliveries within the EU, a shipping fee of €10 applies. The payment methods are detailed in the order process and specified in the product description.

§5 Delivery and Shipping Conditions Delivery is made within a maximum of one week after the conclusion of the contract by Post AG. The exact delivery conditions can be found in the order overview.

§6 Right of Withdrawal The Customer has the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the Customer or a third party named by him, who is not the carrier, has taken possession of the goods. To exercise the right of withdrawal, the Customer must inform the Seller of his decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). The goods must be returned in their original packaging and unused. The Customer bears the direct costs of returning the goods.

§7 Liability Exclusion Warranty claims are excluded unless expressly mentioned in these GTC.

§8 Data Protection The protection of your personal data is important to us. All personal data is treated confidentially and in accordance with legal regulations, particularly the General Data Protection Regulation (GDPR). Specific information on data protection and data processing is provided in our privacy policy.

§9 Dispute Resolution In case of complaints or disputes, we ask customers to first contact our customer service. This can be reached via the contact form on our website or by email. The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§10 Amendment of the GTC The Seller reserves the right to change these GTC at any time with effect for the future. Customers will be informed of changes by email. Continued use of the online shop after changes to the GTC constitutes acceptance of the changes.

§11 Applicable Law and Jurisdiction

  1. All legal relations between the parties are governed by the laws of the Republic of Austria, excluding the laws on the international sale of movable goods. This choice of law applies to consumers only insofar as the protection granted by mandatory provisions of the law of the country of the consumer's habitual residence is not withdrawn.
  2. If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Seller is the Seller's place of business in Vienna.