Refund policy
Return Policy and Right of Withdrawal for Florosia
We want you to be completely satisfied with your purchase from Florosia. However, if for any reason you are not satisfied, please find our return and withdrawal policy below.
Right of Withdrawal
How to Withdraw: Please inform us of your decision to withdraw from the contract by sending us a clear statement via the contact form on our website or by email (khlood.florosia@gmail.com). You may use the attached model withdrawal form, but it is not mandatory.
Withdrawal Period: The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
Consequences of Withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including the delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
Return Policy for Products:
- Products must be returned within 14 days of receipt.
- Products must be returned in their original packaging and unused.
- You, as the customer, bear the direct costs of returning the goods.
- Upon receipt and inspection of the return, we will refund the purchase price.
Exclusion of the Right of Withdrawal: The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Return Address: Khlood Sharif
Berzeliusplatz 1/1/9
1210 Vienna
Austria
Contact for Inquiries: If you have any questions about your return or your right of withdrawal, please contact us via the contact form on our website or by email (khlood.florosia@gmail.com).
Model Withdrawal Form: If you wish to withdraw from the contract, please complete this form and return it to us.
To:
Khlood Sharif
Berzeliusplatz 1/1/9
1210 Vienna
Austria
Email: khlood.florosia@gmail.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():
Ordered on ()/received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notified on paper):
Date:
(*) Delete as appropriate.